Privacy Policy & Cookies
Please note that this privacy policy is subject to change from time to time. If we make any major changes, we will communicate these to you. It was last updated in February 2019.
At Lime & Thyme we are committed to protecting the privacy of our guests.
This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Kitchenetta Ltd, trading as Lime and Thyme. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at info@thelimeandthyme.com. Please note that all data that is captured will be used and held in accordance with the requirements of the Data Protection Act 2018.
Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA
Information collected
We collect information from visitors to this website through the online forms on our Contact Us, Book A Table, Private Dining, Gift Voucher Sales and Promotions Sign Up pages; we also collect personal information over the telephone when you make a reservation with us. We collect this information to enable us to assist you with your enquiries, share relevant information with you and to keep a record of bookings.
We also collect information about the transactions you undertake through this site including details of payment cards used when purchasing gift vouchers or paying deposits.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.
Use of personal information
We process personal information collected through our website for certain legitimate business purposes, the legal basis for these is detailed below.
It is in our legitimate interest to use your personal information to provide services which you have requested and to fulfil any contract that we may have with you. These might include:
- Administering gift voucher orders
- Providing reservation services
- Handling feedback and complaints.
It is in our legitimate interest to use your personal information to aid us in Assisting with your enquiries, requests and providing the best customer service we can. We do not pass your data onto third parties.
Customer insight and analysis
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers. This may include:
- Administering loyalty and newsletter records
- Where the processing enables us to enhance, modify personalise or otherwise improve our services / communications for the benefit of our customers
- To enhance the security of our loyalty programme
- To better understand how people interact with our website
- To determine the effectiveness of promotional campaigns and advertising
We will only use your location data for customer insight purposes where we have your consent to do so.
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.
You have the right to object to this processing if you wish, and if you wish to do so, please email us at info@thelimeandthyme.com, or call us on 020 8946 5068. Alternatively, you can also write to us at Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA. Please bear in mind that if you opt out of communications, this may affect our ability to carry our tasks above for your benefit.
Data Capture Information
We will send you information according to the preferences you submitted via our online form. If you would like to change these preferences at any point, please email us , or call us on 020 3206 7940. Alternatively, you can also write to us at Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA
Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our online form. We also use basic profiling technology based on your engagement activity so we can send you content that is relevant to you.
If at any point you would like to opt-out of receiving communications from us or would like to change your preferences or the details that we use to contact you, please contact us at info@thelimeandthyme.com. Alternatively, you can also write to us at Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA
Disclosures
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
- Suppliers we engage to process data on our behalf which may include some of or all of the following: Booking Software Provider, Email Service Provider, Secure Credit Card Processor, Social Media Agency and Platform, our Recruitment Interface Provider, Guest Wifi Provider.
Third party websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA.
Internet-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Retention periods
We will retain data that you give us for marketing purposes until it is no longer valid. If you have not interacted with us for a period of 24 months, we will ask you for your permission again.
We will store your booking data for a maximum of 72 months from your last contact with us.
Your right to rectification and erasure
If you think that any of the information that we hold about you is inaccurate, please contact us with the details that are incorrect and we will rectify this for you.
You also have the right to have your data erased from our databases should you wish to do so.
You can request a rectification or erasure by emailing us at info@thelimeandthyme.com. You can also write to us at Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA.
Processing based on consent
We will never process your personal information without your consent. You have the right to withdraw your consent at any time and you can do this by clicking ‘unsubscribe’ at the bottom of any of our marketing emails. You may also withdraw your consent by emailing us at info@thelimeandthyme.com or by writing to us at Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA.
Complaints
If you have any complaints relating to our use of your data, please contact us at info@thelimeandthyme.com and we will try our best to resolve these for you. You can also write to us Kitchenetta Ltd, 56 Coomb Lane, Raynes Park, London, S20 0LA..
If you wish to make a further complaint you can contact the Information Commissioners Office at www.ico.org.uk
Use of cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.
We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.
We use the following cookies on our site:-
Cookie: Making a Reservation
Data collected by the cookie: Title, First Name, Surname, Email Address, Mobile Number
How long this data is kept for: Indefinitely or until deletion is requested
Who owns this data: Kitchenetta trading as Lime and Thyme
Is this a 1st or 3rd party cookie: 1st party
Cookie: “Contact Us” Completion
Data collected by the cookie: Name, Email Address, Telephone Number
How long this data is kept for: Indefinitely or until deletion is requested
Who owns this data: Côte Restaurants
Is this a 1st or 3rd party cookie: 1st party
Cookie: Gift Voucher Purchase
Data collected by the cookie: Title, First Name, Surname, Company Name, Address Details
How long this data is kept for: Indefinitely or until deletion is requested
Who owns this data: Kitchenetta Ltd trading as Lime and Thyme
Is this a 1st or 3rd party cookie: 1st party
Cookie: Email Promotion Sign-up
Data collected by the cookie: First Name, Last Name, Email Address
How long this data is kept for: Indefinitely or until deletion is requested
Who owns this data: Côte Restaurants
Is this a 1st or 3rd party cookie: 1st party
By continuing to use this site you are agreeing to the use of cookies as detailed above.